Privacy Policy

1. Who we are

Aora AI is operated by MILLAB SDN. BHD., registered in Malaysia under Registration No. 202401038526 (1584373-D). This policy covers our public website and Aora workspace services.

Contact us at support@aoraai.app for privacy questions or requests.

2. Our role and the workspace business

We process information to operate Aora. When a business uses Aora to manage its customer conversations, that business generally determines why customer data is collected and how it is used. We provide the workspace and process that information to support the service.

If you are a customer of a business using Aora, you may also need to contact that business about its own privacy practices. We can help identify the appropriate request path where reasonably possible.

3. Information we may process

• Account and workspace information: names, email addresses, staff profiles, organization details, account access and workspace settings.
• Customer and conversation information: contact identifiers, messages, attachments, channel details, message status, customer records and related support activity.
• Connected-channel information: account identifiers, permissions and connection credentials needed to operate integrations authorized by the workspace business.
• Technical and support information: browser and device details, network information, service logs and information you provide when contacting us.

Information may come from you, your workspace organization, its authorized users or connected messaging services. The information processed depends on the features and channels used.

4. How we use information

We use information to provide and maintain the service; authenticate users; organize conversations and customer context; support authorized messaging connections; respond to enquiries; investigate technical problems; protect accounts and the service; and meet applicable legal obligations.

Workspace staff use conversation information to manage customer support. The business operating that workspace is responsible for using the information appropriately.

5. AI-assisted features

Where AI assistance is used, relevant conversation information may be processed to prepare suggested drafts, summaries or other staff assistance. Depending on the feature, this may involve a third-party AI service provider.

Assisted drafts are for staff review. Your team decides what to send. Avoid supplying sensitive information that is unnecessary for the task.

6. Service providers and disclosures

Information may be processed by providers that support hosting, data storage, authentication, messaging integrations or AI-assisted features, as needed to deliver the service. Connected channels also handle information under their own terms and privacy policies.

We may disclose information where reasonably necessary to comply with law, respond to valid legal requests, protect rights and security, or act on authorized workspace instructions.

Some providers may process information outside Malaysia. The processing location depends on the service and provider involved.

7. Retention and deletion

Retention depends on the type of information, the workspace’s use of the service and operational or legal requirements. Some records may need to be retained for security, dispute resolution, compliance or recovery from service incidents.

You can request deletion using our Data Deletion Instructions. We may need to verify your identity and the authority to act on the relevant workspace or customer records.

8. Security and cookies

We use reasonable technical and organizational measures to protect information, including authenticated access to workspace tools. No online service can guarantee complete security.

Cookies or similar browser storage may be used to maintain sign-in sessions, remember interface preferences and support essential service functionality.

9. Your requests

Where applicable, you may request access to or correction of your personal information, deletion, or information about how it is used. You may also contact us about withdrawing consent where processing depends on consent. The rights and available responses depend on applicable law and our role in processing the information.

Email support@aoraai.app with enough information to locate the relevant account or records. We will review the request, explain any verification needed and communicate the outcome or next steps. Do not send passwords or access credentials.

10. Children

Aora is a business service and is not intended for children. If you believe a child’s personal information has been provided improperly, contact us so we can review the concern.

11. Changes and contact

We may update this policy as the service or our practices change. The date above identifies the latest version published on this page.

MILLAB SDN. BHD.
Registration No. 202401038526 (1584373-D)
support@aoraai.app
+60146519314